REFUND POLICY

Last Updated: August 25, 2026

1. Introduction

This Refund Policy explains the circumstances under which refunds, cancellations or adjustments may be available for products and services purchased from Earning Street Digital Private Limited ("Earning Street", "we", "us" or "our").

By purchasing a product or service from us, you acknowledge and agree to the terms of this Refund Policy.

2. Digital Products

Due to the nature of digital products, access to digital content may be considered delivered once the product has been made available to the customer.

Refund eligibility for a digital product will depend on the specific product's purchase terms displayed at the time of purchase.

3. Online Courses & Learning Content

Refund eligibility for courses, webinars, tutorials or other learning products may vary depending on the specific offering.

Where a separate refund period or guarantee is provided on the relevant product page, that specific policy will apply.

4. Services

For services, refund eligibility may depend on whether the service has already been started, completed or delivered.

If work has already commenced, any refund may be adjusted to account for services already provided.

5. Duplicate Payments

If you believe you have accidentally made a duplicate payment for the same product or service, please contact us as soon as possible.

After verifying the transaction, an eligible duplicate payment may be refunded through the applicable payment method.

6. Failed or Unsuccessful Transactions

If an amount has been debited from your account but the corresponding order or service was not successfully created, please contact us with the relevant transaction details.

We will investigate the transaction and, where appropriate, process the applicable refund or correction.

7. How to Request a Refund

To request a refund, please contact our support team and provide the following information:

• Full name
• Email address used for the purchase
• Order or transaction reference
• Product or service purchased
• Reason for the refund request

8. Refund Review

Each refund request may be reviewed individually based on the product or service purchased, the applicable purchase terms and the circumstances of the request.

We may request additional information where necessary to verify a transaction or refund request.

9. Refund Processing

Once a refund has been approved, it will normally be initiated through the original payment method, where supported.

The time required for the refunded amount to appear in your account may depend on the payment provider, bank or financial institution involved.

10. Non-Refundable Situations

Unless otherwise stated in the applicable product or service terms, refunds may not be available where:

• The applicable refund period has expired.
• A digital product has already been accessed or delivered and the applicable terms do not permit a refund.
• A service has already been substantially completed.
• The request relates to a change of mind where the applicable purchase terms do not provide a refund.
• The transaction violates our Terms & Conditions or applicable law.

11. Cancellation Requests

If you wish to cancel an order or service, please contact us as soon as possible after placing the order.

Cancellation may not be possible once a digital product has been delivered or a service has already started.

12. Promotional Offers

Products or services purchased as part of a promotional offer may have additional or different refund conditions. Where applicable, those conditions will be displayed with the relevant offer.

13. Changes to This Refund Policy

We may update this Refund Policy from time to time. Any revised version will be published on this page with an updated "Last Updated" date.

14. Contact Us

If you have questions regarding refunds, cancellations or payments, please contact us.